Tarptent customer service

[ErichFromm]

I just had to post something about how good Tarptent customer service is.

I recently ordered a Stratospire 2 but after it arrived I realised they'd sent me the Stratospire 1. Sent off an email yesterday about the mix up and this morning found they've already posted a replacement tent. They've requested I send the incorrect tent to Franco after I've received the replacement - and then offered to pay any associated postage costs!

That sort of customer service deserves recognition. I'd never hesitate to recommend tarptent to others, it creates confidence when purchasing from overseas too....

Franco - will PM you soon.

[GPSGuided]

Ummm... So there'll be a Stratospire1 for instant gratification locally soon.

[ErichFromm]

Yes - that would be the silver lining (for someone). The other view is that i am short a tent for this coming weekend (as I've already sold my Double Rainbow). Will have to rely on my hammock....

[Franco]

ErichFromm,
Thank you for turning our incompetence into a positive.
Do you have a degree in Political Science ?

Just to share how things work (or not) at TT , the tents are sent in batches from Seattle to Nevada City.
At the Nevada City base they add cordage (tie-outs and guylines) struts,poles,pegs,stuff sacks .
Then they are stored separately.
When a customer order is placed, each tent gets opened up, inspected, the order is filled and collected in the afternoon by the delivery company.
The SS1 and SS2 look almost exactly the same when packed up , so there is a good chance that someone has received an SS2 instead of the 1.

Anyway, you are welcome to come and collect my own SS2 for the w/e and return it when you return the SS1.
(it's a bit grotty already , so no need to clean it afterwards...)

[ErichFromm]

Hey Franco,

Thanks for the offer but I wouldn't have the time to get out to you before the weekend (child care duties etc). No stress though - I'm viewing it as a chance to attempt to "winterise" my hammock (Closed cell mat, with wool blanket underneath + a milar blanket around the outside of my UQ).

Will contact you soon to hand over the SS1. Guess I should be glad TT have a local rep else I might have had to post the SS1 back....

[Moondog55]

Do I need an SS1?
Can I afford an SS1??
Seeing as I still haven't saved up enough for the ProTrail I guess the answer is "NOPE"